Accessibility Statement

Our Commitment to Accessibility

Legacy Retention Group, a DBA of DataMerj, Inc., is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

We believe that the web should be accessible to everyone, and we strive to make our website and LRG+ platform usable by as many people as possible, including those who use assistive technologies.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The WCAG guidelines address accessibility at three levels:

• Level A: The minimum level of accessibility
• Level AA: Addresses the most common barriers for users with disabilities
• Level AAA: The highest level of accessibility

While we strive for Level AA conformance, we recognize that some areas may still need improvement. We are actively working to identify and address any accessibility gaps.

Accessibility Features

We have implemented the following accessibility features on our website:

Navigation

• Consistent navigation throughout the site
• Skip-to-content links for keyboard users
• Clear and descriptive page titles
• Logical heading structure (H1, H2, H3, etc.)

Visual Design

• Sufficient color contrast between text and background
• Text can be resized up to 200% without loss of functionality
• Content reflows on smaller screens without horizontal scrolling
• Information is not conveyed by color alone

Content

• Alternative text for images
• Descriptive link text that makes sense out of context
• Clear and simple language where possible
• Tables with proper headers for data presentation

Interactivity

• All functionality available via keyboard
• Visible focus indicators for interactive elements
• Form fields with associated labels
• Error messages that identify the problem and suggest corrections

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

We test our website using various assistive technologies and browser combinations to ensure a consistent experience.

Known Limitations

While we strive for full accessibility, we acknowledge that some areas of our website may have limitations:

• Third-party content: Some content provided by third parties (such as embedded maps) may not be fully accessible. We are working with our vendors to improve this.
• PDF documents: Some older PDF documents may not be fully accessible. We are working to remediate these documents.
• Video content: Some video content may not have captions or audio descriptions. We are adding these as resources permit.

We are committed to addressing these limitations and welcome your feedback.

Browser and Device Support

Our website is designed to work with modern browsers and devices, including:

• Google Chrome (latest two versions)
• Mozilla Firefox (latest two versions)
• Apple Safari (latest two versions)
• Microsoft Edge (latest two versions)
• Mobile browsers on iOS and Android

If you experience accessibility issues with a specific browser or device, please let us know.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Report an Accessibility Issue

When reporting an issue, please include:

• The web address (URL) of the page where you experienced the issue
• A description of the accessibility problem
• The assistive technology or browser you were using
• Your contact information so we can follow up

Alternative Formats

If you need information from our website in an alternative format (such as large print, braille, or audio), please contact us and we will do our best to accommodate your request.

Continuous Improvement

We are committed to continuously improving the accessibility of our website. Our efforts include:

• Regular accessibility audits of our website
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development processes
• Monitoring and responding to accessibility feedback
• Staying current with accessibility standards and guidelines

Enforcement Procedures

If you are not satisfied with our response to your accessibility concern, you may contact:

• The U.S. Department of Justice, Civil Rights Division
• Your state's office of civil rights or human rights
• The Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C)